Welcome to omcha. These terms and conditions outline the rules and regulations for the use of omcha's Website, located at omcha.co.uk.

By accessing this website, we assume you accept these terms and conditions. 

1. General Terms

1.1. By placing an order through our website, you warrant that you are legally capable of entering into binding contracts.

1.2. You must be at least 18 years old to use this website.

1.3. All personal information you provide to us must be accurate, current, and complete in all respects.

2. Product Information

2.1. We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that product descriptions and images are free of errors.

2.2. All prices are subject to change without notice. Prices are displayed in gbp.

2.3. We reserve the right to modify or discontinue products at any time without notice.

3. Orders

3.1. All orders are subject to acceptance and availability. If a product is unavailable, we will inform you as soon as possible and offer an alternative or a refund.

3.2. We reserve the right to refuse service to anyone for any reason at any time.

3.3. After placing an order, you will receive an email confirming that we have received your order. This email does not constitute acceptance of your order. A contract between us is formed only when we dispatch your order.

4. Payment

4.1. Payment must be made at the time of ordering.

4.2. All payments are subject to validation checks and authorisation by the payment provider.

5. Delivery

5.1. Delivery costs and are provided at checkout.

5.2. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by events outside our control.

6. Returns and Refunds

6.1. If you are not satisfied with your teaware, notify us within 14 days of receipt, you then have a further 14 days to return the item to us for a refund or exchange, subject to the following conditions:

The item must be unused and in its original packaging.

You must provide proof of purchase.

6.2. If an item arrives broken or faulty, contact us at meg @ omcha.co.uk with photos.

6.3. All tea is non-refundable as it is perishable.

6.4. Refunds will be processed when we receive your returned item. 

6.5. Return delivery costs are the responsibility of the customer, unless the return is due to our error.

7. Privacy Policy

7.1. We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and disclose personal information.

8. Intellectual Property

8.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of omcha and is protected by applicable intellectual property laws.

8.2. You may not use any content from our website without our prior written consent.

9. Limitation of Liability

9.1. To the maximum extent permitted by law, omcha shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.

9.2. Our total liability to you for any claim arising out of or in connection with these terms and conditions or the purchase of our products shall not exceed the price you paid for the product.

10. Governing Law

10.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

11. Changes to Terms and Conditions

11.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

12. Contact Information

12.1. If you have any questions about these terms and conditions, please contact us at:

omcha

13 Meadow Court Drive 

Oldland Common

BS30 9SU

UK

meg @ omcha.co.uk

07469963032

Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Last Updated: 04/06/2024